07-30-2008 07:28 AM - edited 03-15-2019 12:18 PM
Hello folks
yesterday night I tried to upgrade the firmware of all my 7941s, however they are now down because every single screen on the phone says "file not found sccp 41.8-3-5s"
I went to device defaults and the fimware version is correct.
I uploaded the file to the server through the os administrator>software update and then, I went to device defaults and the fields changed for the sccp phones 7941 and 7961, however they are not getting the file from the server.
please help
07-30-2008 08:03 AM
CUCM version?
please always mention that
HTH
java
if this helps, please rate
07-30-2008 08:05 AM
6.1(2)
07-30-2008 08:06 AM
do you see the file in the TFTP server using the OS admin page??
HTH
java
if this helps, please rate
07-30-2008 08:08 AM
yes, that's what I did.
I uploaded the file using sftp and when it was successfully uploaded
07-30-2008 08:11 AM
Hi Cris,
It sounds like the Firmware files for CCM 4.X versions may have been used here. I believe the files for CCM 6.X should be different like .cop
Can you check on this :)
Hope this helps!
Rob
07-30-2008 08:13 AM
this is the file that I downloaded
cmterm-7941_7961-sccp.8-3-5.cop.sgn
Release Date: 30/Apr/2008
7941/7961 SCCP IP Phone load - Compatible CUCM Versions: 5.0(4)+
Size: 4146.16 KB
07-30-2008 08:30 AM
Have you tried restarting the TFTP server?
07-30-2008 08:37 AM
No. I'm going to try that
thanks
07-30-2008 08:39 AM
Hi Cris,
The problem seems to lie in the naming of the file;
"file not found sccp 41.8-3-5s"
Can you try (on one phone - via Device>Phone> Firmware Load Information>
Phone Load Name
Changing this to SCCP41.8-3-5 (all CAPS no spaces no "s"
Reboot the phone in question and see what happens.
Rob
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: