Hunt Group Issues (Not Forwarding to the next Number)

Unanswered Question
Jul 30th, 2008

I have a Hunt Group that is causing issues. When dialed, it hits the 1st number in the group but will not ring the others in the group. I have tried both removing and adding the numbers as well as deassociating and reassociating them via the Global Directory. Any thoughs?

I have this problem too.
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Jaime Valencia Wed, 07/30/2008 - 08:02

is this configured user/line or direct call approach??

de-associate and associate all again to the AC user, restart CTI and TCD services



if this helps, please rate

arthurbecker Wed, 07/30/2008 - 08:06

I just finished de-associate and associate the pilot from the user with in the Global Directory. How do I restart the CTI and TCD services?

Jaime Valencia Wed, 07/30/2008 - 08:08

two ways, do it thru the serviceability page

or start->run->services.msc

restart CTIManager and Telephony Call Dispatcher



if this helps, please rate

arthurbecker Wed, 07/30/2008 - 08:23

Doe the CTIManager and Telephony Call Dispatcher need to be restarted on both the Publisher and Subscriber?

Jaime Valencia Wed, 07/30/2008 - 08:25

don't know on what server your phones are pointing to, so i would say on both



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arthurbecker Wed, 07/30/2008 - 08:28

Phones point to the Subscriber.

what impact will the restarts have on other phones and call processing?

arthurbecker Wed, 07/30/2008 - 08:09

These lines (DN's) are configured lines taht need to be huntable from the main pilot number to the Hunt group. There is a total of 4 lines within the hunt.

When all are removed except the first line, it works correctly. When the other are added, it just rings on the first line in the Hunt.

hellspire69_2 Wed, 07/30/2008 - 09:55

It may sound silly an stoopid.. but another thing you might try is logging the people on or off or just getting them to hit the hlog out but twice.



arthurbecker Wed, 07/30/2008 - 10:49

I've tried with them completely rebooting the PC to test. Same results, when calling the Hunt, it hits the 1st number in the group, but not the others in the group.

arthurbecker Wed, 07/30/2008 - 12:36

I haven't checked that, but how would that interfer with the Hunt rotation. Should it not just be based on the Hunt Group and its members (DN's) versus the actual phone configuration for each member?

Peter Fiers Wed, 07/30/2008 - 23:40

It solved my (at least) similar problem. The problem was, that the first phone always accepted a new call on a different line whether the phone was busy or not.


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