07-30-2008 07:41 AM - edited 03-15-2019 12:18 PM
I have a Hunt Group that is causing issues. When dialed, it hits the 1st number in the group but will not ring the others in the group. I have tried both removing and adding the numbers as well as deassociating and reassociating them via the Global Directory. Any thoughs?
07-30-2008 07:49 AM
Hi,
2 things you can try.
1. Reset the Hunt-pilot
2. Delete the hunt group and recreate...it
07-30-2008 07:51 AM
I did try resetting the Hunt Pilot as well to no avail.
07-30-2008 08:02 AM
is this configured user/line or direct call approach??
de-associate and associate all again to the AC user, restart CTI and TCD services
HTH
java
if this helps, please rate
07-30-2008 08:06 AM
I just finished de-associate and associate the pilot from the user with in the Global Directory. How do I restart the CTI and TCD services?
07-30-2008 08:08 AM
two ways, do it thru the serviceability page
or start->run->services.msc
restart CTIManager and Telephony Call Dispatcher
HTH
java
if this helps, please rate
07-30-2008 08:20 AM
Thanks!
Will this Impact other services in CM? Call taking, etc.?
07-30-2008 08:23 AM
Doe the CTIManager and Telephony Call Dispatcher need to be restarted on both the Publisher and Subscriber?
07-30-2008 08:25 AM
don't know on what server your phones are pointing to, so i would say on both
HTH
java
if this helps, please rate
07-30-2008 08:28 AM
Phones point to the Subscriber.
what impact will the restarts have on other phones and call processing?
07-30-2008 08:09 AM
These lines (DN's) are configured lines taht need to be huntable from the main pilot number to the Hunt group. There is a total of 4 lines within the hunt.
When all are removed except the first line, it works correctly. When the other are added, it just rings on the first line in the Hunt.
07-30-2008 09:55 AM
It may sound silly an stoopid.. but another thing you might try is logging the people on or off or just getting them to hit the hlog out but twice.
:)
Dan
07-30-2008 10:49 AM
I've tried with them completely rebooting the PC to test. Same results, when calling the Hunt, it hits the 1st number in the group, but not the others in the group.
07-30-2008 11:30 AM
Have you tried 'no call-waiting' in the phone config yet?
Reg.
07-30-2008 12:36 PM
I haven't checked that, but how would that interfer with the Hunt rotation. Should it not just be based on the Hunt Group and its members (DN's) versus the actual phone configuration for each member?
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