I have ccm 5.1 and a plantronics cs55 attached to a 7961. When 7961 rings i can hit the button on wireless headset and answer the phone with the headset lifter. However the user has to hit the headset switch to be able to speak to the caller. This user is mobile and may be 50-75ft away from phone. Is there a way for the phone once picked up with headset/headset lifter to auto answer with the headset switch light on and functioning correctly without having to manually press the headset switch? If so how is it setup? Thanks for any and all help.
P.S. In the line appearance i have auto answer with headset on but still no automatic headset button when answered