Solved: Strange CUCM6.0 status messages

mo shea · ‎07-30-2008

Hi...

This was my second installation for CUCM 6.0.1 The first one went fine, but this time, although functional, I get status messages that resemble snmp OIDs instead of the mapped description, example

On the Publisher, Under Server, next to 'Database Replication' it says, TypeNodeUsage.Node_usage_publisher. The proper Output should simply be Publisher.

Similarly, Under phone, Product Type, it says TypeNode.Model_Cisco_Softphone_Se_M instead of IP Communicator. There are many other examples including phone registration messages, etc.

One other thing I noticed the Help under CUCM Administration does not open, gives me 404 resource is not available, although if I log on to servicability or OS administration I can open the Administration help? I have read about enum but am way too stressed to go deeper.

The only difference between the two installations was that I selected to install DNS agent in the second one.

All Help is appreciated

Rob Huffman · ‎07-30-2008

Hi Mo,

I'm sorry that I can't help with the first issue, but here is what is happening with the 404 errors;

You are hitting this bug;

CSCsi48388 Bug Details

Workaround: Set Browser to en-US

JPN: CM Admin online help refers to ja, which results HTTP 404

Symptom:

HTTP 404 error occurs when trying to open online help from Cisco Unified Communications Manager Administration page in case the browser locale is Japanese.

Conditions:

Cisco Unified Communications Manager 6.0(1)

Workaround:

Change the browser locale to en-us and try to open the online help.

1st Found-In

6.0(0.9971.2)

Fixed-In

6.0(0.9901.234)

6.0(0.9901.235)

6.0(1.2118.1)

6.1(1.1000.11)

Related Bugs

Help page won't display if browser has language different than English

Symptom: From Cisco Unified CM Administration, click 'Help --> Contents' or 'Help --> This page'. A new page will be opened but producing HTTP Error 404. This happen if the browser has a language other than English US If GUI does not have localization for those pages, we should anyway point to the English version rather than producing an error, as it happens in earlier versions (5.x) Conditions: CCM 6.0.1 Administration web page. IE 6 with language other than English US

Workaround: From IE Tools --> Internet Options --> Languages, remove the different language or leave it there but move English US on top. Further Problem Description: The page opened with languages installed other than Engish US, will point to URL: https:///Help//ccm/index.html where can be en_US (English USA), no (Norwegian), etc. If you instead use the following: https:///Help/en_US/ccm/index.html it will redirect to the following one and it's working: https:///Help/en_US/ccm/wwhelp/wwhimpl/common/html/frameset.htm - It does nott happen from Serviceability, OS or DRS. From there the URL point always to the URL with 'en_US' - It does not have regression: on CCM 5.x the URL is different and does not include localization - Reproducible also with browser different than IE (e.g. Firefox)

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎07-30-2008

Hi Mo,

I'm sorry that I can't help with the first issue, but here is what is happening with the 404 errors;

You are hitting this bug;

CSCsi48388 Bug Details

Workaround: Set Browser to en-US

JPN: CM Admin online help refers to ja, which results HTTP 404

Symptom:

HTTP 404 error occurs when trying to open online help from Cisco Unified Communications Manager Administration page in case the browser locale is Japanese.

Conditions:

Cisco Unified Communications Manager 6.0(1)

Workaround:

Change the browser locale to en-us and try to open the online help.

1st Found-In

6.0(0.9971.2)

Fixed-In

6.0(0.9901.234)

6.0(0.9901.235)

6.0(1.2118.1)

6.1(1.1000.11)

Related Bugs

Help page won't display if browser has language different than English

Symptom: From Cisco Unified CM Administration, click 'Help --> Contents' or 'Help --> This page'. A new page will be opened but producing HTTP Error 404. This happen if the browser has a language other than English US If GUI does not have localization for those pages, we should anyway point to the English version rather than producing an error, as it happens in earlier versions (5.x) Conditions: CCM 6.0.1 Administration web page. IE 6 with language other than English US

Workaround: From IE Tools --> Internet Options --> Languages, remove the different language or leave it there but move English US on top. Further Problem Description: The page opened with languages installed other than Engish US, will point to URL: https:///Help//ccm/index.html where can be en_US (English USA), no (Norwegian), etc. If you instead use the following: https:///Help/en_US/ccm/index.html it will redirect to the following one and it's working: https:///Help/en_US/ccm/wwhelp/wwhimpl/common/html/frameset.htm - It does nott happen from Serviceability, OS or DRS. From there the URL point always to the URL with 'en_US' - It does not have regression: on CCM 5.x the URL is different and does not include localization - Reproducible also with browser different than IE (e.g. Firefox)

Hope this helps!

Rob

mo shea · ‎07-30-2008

Thanks Rob for your reply.

As for the first issue I suspect it is an internal access issue, CUCM cannot retrieve a file to map output names, I will try to search further.

Rds