I want to setup a Call Center for one of my sites. Using two 7961 phones configured exactly the same (6500, *6500, **6500, ***6500, ****6500). All calls during business hours will be answered by a real person. After hours they will be forwarded to an outside answering service. How do I set this up?
It sounds like these are just Multiple Line appearances of 6500? If this is correct you can use either Call Forward All (controlled by the user) to the Answering Service or Time of Day Routing.
Check out this this excellent presentation on Time of Day Routing (it includes a great step by step and examples);
Hope this helps!