Calling international

Unanswered Question
Jul 30th, 2008
User Badges:

Here is my route pattern - 9.011!

The line is in the correct CSS of international

The user gets a message "that number is not in service"

I tried this with multiple International numbers from different vendors.

Any thoughts?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Jaime Valencia Wed, 07/30/2008 - 12:07
User Badges:
  • Cisco Employee,
  • Hall of Fame,


that certainly is not from CUCM, what kind of GW? MGCP? H323? CUCM version?? and most important thing, what does the telco expects??? if you don't know give them a call, some expect certain info sent to accept calls

might sound stupid but can you call the number from any other phone???

i ask because one time someone opened a TAC with me and the issue was the number was wrong =)



if this helps, please rate

michaeljbyrne Wed, 07/30/2008 - 12:52
User Badges:

MGCP. I figure its something from the provider. I am just wating to hear back from them

Kenneth Mohammed Wed, 07/30/2008 - 13:30
User Badges:
  • Silver, 250 points or more

Hello Michael,

I agree with Jaime, this sounds like something from the provider. I know for a fact that if your PRI is on a 4ess switch, they generally do not want the leading 011 on international calls, and the called party plan type needs to be set to international in order for the call to go through. But check with your provider and they will tell you exactly what they need to see on international calls.

Chris Deren Wed, 07/30/2008 - 16:17
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

Can you also post "debug isdn q931"?



This Discussion