Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1394
Views
0
Helpful
6
Replies

PRI ISDN Disconnect Error

Chad Stachowicz
Level 6
Level 6

‎07-30-2008 11:55 AM - edited ‎03-15-2019 12:18 PM

All,

Basically completely intermittently we can answer calls successfull and the next fails. We can idivert toa PSTN voicemail system sometimes (out the same PRI's) sometimes we can't. It about 50/50 on everything working / not working. I have never seen anything like this before in my life. anyone any ideas? All primary-ni's...

debug..

*Jul 30 20:16:00.095: ISDN Se1/0:23 Q931: RX <- SETUP pd = 8 callref = 0x001D

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98381

Exclusive, Channel 1

Facility i = 0x9F8B0100A10F02010106072A8648CE1500040A0100

Protocol Profile = Networking Extensions

0xA10F02010106072A8648CE1500040A0100

Component = Invoke component

Invoke Id = 1

Operation = InformationFollowing (calling_name)

Name information in subsequent FACILITY message

Calling Party Number i = 0x2181, '4153586031'

Plan:ISDN, Type:National

Called Party Number i = 0x80, '1638'

Plan:Unknown, Type:Unknown

*Jul 30 20:16:00.103: ISDN Se1/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x80

1D

Channel ID i = 0xA98381

Exclusive, Channel 1

*Jul 30 20:16:00.355: ISDN Se1/0:23 Q931: TX -> ALERTING pd = 8 callref = 0x801

D

*Jul 30 20:16:00.863: ISDN Se1/0:23 Q931: RX <- FACILITY pd = 8 callref = 0x001

D

Facility i = 0x9F8B0100A117020101020100800F544F5543484241534520555341202

0

Protocol Profile = Networking Extensions

0xA117020101020100800F544F55434842415345205553412020

Component = Invoke component

Invoke Id = 1

Operation = CallingName

Name Presentation Allowed Extended

Name = TOUCHBASE USA

*Jul 30 20:16:22.623: ISDN Se1/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x8

01D

Cause i = 0x80BF - Service/option not available, unspecified

*Jul 30 20:16:22.647: ISDN Se1/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x001D

*Jul 30 20:16:22.647: ISDN Se1/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0

x801D

obviously Cause i = 0x80BF - Service/option not available, unspecified is the main clue..

Chad

Cheers,

Chad

Labels:
0 Helpful
6 Replies 6

Chad Stachowicz
Level 6
Level 6

‎07-30-2008 12:24 PM

Here is another debug from a failed call-forward to voicemail..

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98381

Exclusive, Channel 1

Facility i = 0x9F8B0100A10F02010106072A8648CE1500040A0100

Protocol Profile = Networking Extensions

0xA10F02010106072A8648CE1500040A0100

Component = Invoke component

Invoke Id = 1

Operation = InformationFollowing (calling_name)

Name information in subsequent FACILITY message

Calling Party Number i = 0x2181, '4153586031'

Plan:ISDN, Type:National

Called Party Number i = 0x80, '1638'

Plan:Unknown, Type:Unknown

*Jul 30 20:23:02.479: ISDN Se1/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x80

1E

Channel ID i = 0xA98381

Exclusive, Channel 1

*Jul 30 20:23:02.831: ISDN Se1/0:23 Q931: TX -> ALERTING pd = 8 callref = 0x801

E

*Jul 30 20:23:03.419: ISDN Se1/0:23 Q931: RX <- FACILITY pd = 8 callref = 0x001

E

Facility i = 0x9F8B0100A117020101020100800F544F5543484241534520555341202

0

Protocol Profile = Networking Extensions

0xA117020101020100800F544F55434842415345205553412020

Component = Invoke component

Invoke Id = 1

Operation = CallingName

Name Presentation Allowed Extended

Name = TOUCHBASE USA

*Jul 30 20:23:04.943: ISDN Se0/0/0:23 Q931: pak_private_number: Invalid type/pla

n 0x0 0x0 may be overriden; sw-type 13

*Jul 30 20:23:04.943: ISDN Se0/0/0:23 Q931: pak_private_number: Invalid type/pla

n 0x0 0x0 may be overriden; sw-type 13

*Jul 30 20:23:04.943: ISDN Se0/0/0:23 Q931: Applying typeplan for sw-type 0xD is

0x2 0x1, Called num 7202792979

*Jul 30 20:23:04.943: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x00F5

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98381

Exclusive, Channel 1

Calling Party Number i = 0x2181, '4153586031'

Plan:ISDN, Type:National

Called Party Number i = 0xA1, '7202792979'

Plan:ISDN, Type:National

Redirecting Number i = 0x000082, '3035661638'

Plan:Unknown, Type:Unknown

*Jul 30 20:23:05.415: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x

80F5

Channel ID i = 0xA98381

Exclusive, Channel 1

*Jul 30 20:23:05.559: ISDN Se0/0/0:23 Q931: RX <- CONNECT pd = 8 callref = 0x80

F5

Progress Ind i = 0x8282 - Destination address is non-ISDN

*Jul 30 20:23:05.559: %ISDN-6-CONNECT: Interface Serial0/0/0:0 is now connected

to 7202792979 N/A

*Jul 30 20:23:05.563: ISDN Se0/0/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref =

0x00F5

*Jul 30 20:23:05.623: %ISDN-6-CONNECT: Interface Serial0/0/0:0 is now connected

to 7202792979 N/A

*Jul 30 20:23:05.627: ISDN Se0/0/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0

x00F5

Cause i = 0x80AF - Resource unavailable, unspecified

*Jul 30 20:23:05.655: ISDN Se0/0/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x80

F5

*Jul 30 20:23:05.655: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref =

0x00F5

*Jul 30 20:23:11.327: ISDN Se1/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x8

01E

Cause i = 0x80BF - Service/option not available, unspecified

*Jul 30 20:23:11.355: ISDN Se1/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x001E

*Jul 30 20:23:11.355: ISDN Se1/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0

x801E

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to Chad Stachowicz

‎07-30-2008 12:28 PM

h323?? or MGCP??

if h323 do you have configured a voice class codec or codec under the dial-peer you hit??

if so, what codec are you sending? what codec is unity expecting??

this might be a simple codec issue or maybe not enough XCODER resources

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate
0 Helpful

csco11063007
Level 1
Level 1
In response to Chad Stachowicz

‎07-30-2008 12:30 PM

The Disc cause code for the callref 0x8 is BF.

This call was disconnected because the network or remote equipment cannot provide

the requested service option for an unspecified reason.

TRY THIS: This can be a subscription problem. Check with the service provider regarding

the services

0 Helpful

Chad Stachowicz
Level 6
Level 6
In response to csco11063007

‎07-30-2008 01:29 PM

javalenc,

Thanks so much for the response! The answer and I don't know why. was

no isdn outgoing display-ie on all the PRI's

All error's have gone away and its working like a champ. No transcoding BTW 100% g711 EVERYWHERE!

Cheers,

Chad

0 Helpful

Chad Stachowicz
Level 6
Level 6
In response to Chad Stachowicz

‎07-31-2008 09:43 PM

hmm the issue is definatly back, but not as extreme as it is when I turn on the diplay ie... The voicemail system is not unity its external. The key here is answering having a problem though, what would cause the phone to have a problem answering!?!?

Chad

0 Helpful

dimensyssrl
Level 1
Level 1
In response to Chad Stachowicz

‎10-03-2008 07:42 AM

I've same issue, also inserting command no diplay-ie outgoing.

Problem is major on fax calls inbound direction.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents