I have a Unity subscriber that can't change password from phone. I have ran permission wizard, MSCW, and DC/GC Reconnect with no success. It seems to be the one user having this problem. Does anyone know how to fix this issue or hints that would help solve this issue.
Also, we have tried swapping phone, resetting phone. etc...
Please check that the subscriber alias is unique. If the alias is not unique, Unity will generate an error in the Event Viewer:
SubLoadData.LoadSubscriberDataJava state failed loading a single row from vw_Subscriber table using alias=
In my case, running Unity UM 4.2(1) gave the same error via the TUI when the user attempted to change their password. Resolve the alias issue in AD, as Unity can't work around this issue.