Setting up a Job/Announcement Extension

Answered Question
Jul 30th, 2008

Greetings,

I have been asked to provide a "job line," for lack of a better term, that outside callers would be able to dial into and hear an announcement on the jobs that our company has available. The stipulations are that I need to be able to have the human resources individual in charge of new hires to be able to record an announcement whenever she needs to. Also, she doesn't want callers to be able to leave a message, just once the announcements are read, give the caller the option to disconnect or listen to the announcements again. No information gathering or any voice responses are required.

My first solution was to simply set up a voice mailbox for this, but then I got to thinking that maybe a custom call handler might be better suited. Just looking for some suggestions, as I'm trying to make this as simple as possible. We are currently running CCM 4.2(3) and Unity 4.2(1).

Thanks.

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Correct Answer by Jaime Valencia about 8 years 4 months ago

a simple call handler with the greeting and the option to hang up after message sounds like the way to go. also won't use a subscriber license like the way you first thought of this

you can configure the greetings administrator and give the number to the guy from HR to call in and change the greeting when needed from his phone

simple solutions are usually the best ones

HTH

java

if this helps, please rate

Correct Answer by Tommer Catlin about 8 years 4 months ago

You can setup a voicemail mailbox or CallHandler.

Either way, you need to a CTI built in CCM. When you build a CTI, you will need to put a line or DN on the CTI Device. Check mark the box to forward to voicemail.

Once Unity answers, you can use a voicemail box or CallHandler. In either scenario, you can turn off "take message". HR will be able log into the voicemail box to update the message whenever they want, etc. If it's a CallHandler, you will need to add access to login into the CallHandler with Greetings Administrator access.

Hope this helps.

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Correct Answer
Tommer Catlin Wed, 07/30/2008 - 12:23

You can setup a voicemail mailbox or CallHandler.

Either way, you need to a CTI built in CCM. When you build a CTI, you will need to put a line or DN on the CTI Device. Check mark the box to forward to voicemail.

Once Unity answers, you can use a voicemail box or CallHandler. In either scenario, you can turn off "take message". HR will be able log into the voicemail box to update the message whenever they want, etc. If it's a CallHandler, you will need to add access to login into the CallHandler with Greetings Administrator access.

Hope this helps.

mikechristensen Wed, 07/30/2008 - 12:26

Thanks for the reply.

Yeah, I knew I would have to configure a CTI as part of this. I was just wondering how to handle this from the POV of the end user, to make it easy for her, since I won't be the one using it :)

Correct Answer
Jaime Valencia Wed, 07/30/2008 - 12:25

a simple call handler with the greeting and the option to hang up after message sounds like the way to go. also won't use a subscriber license like the way you first thought of this

you can configure the greetings administrator and give the number to the guy from HR to call in and change the greeting when needed from his phone

simple solutions are usually the best ones

HTH

java

if this helps, please rate

mikechristensen Wed, 07/30/2008 - 12:28

Ahhh...thanks for the 'heads up' about the license. Never even crossed my mind. Sheesh.

Appreciate it!

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