When user receives incoming calls it crashes the phone and PC? outgoing cal

Unanswered Question
Jul 31st, 2008

A problem exists where phone and pc crash when call comes in, can call out ok. There is sufficient power on LAN switches attached to phone. Prodiminantly 7940 phones, with EM and without. Any ideas where to begin. Thanks Derek

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Steellllllllll0 Thu, 07/31/2008 - 02:25

Hi,

Are your pc`s plugged into the back of the phones ? Is this for all users or just one etc.. ? If the pc is plugged into the back of the phone what happens if you unplug and leave the phone standalone? What switches are you using....

Sorry for all the questions...

Derek Metcalfe Thu, 07/31/2008 - 02:45

The pc's are plugged into back of phone and it is affecting the majority of people on site. Not sure of switch type.

Steellllllllll0 Thu, 07/31/2008 - 03:41

Hi,

As stated above have you unplugged the pc`s from the phones? Also are your pc`s and phones on two different vlans ?

More information is needed...

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