CallForwarding will not shut off

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Jul 31st, 2008
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I have a user that sets the Callforwarding every night to go directly to her voice mail. When she returns in the morning she shuts this off. We can't get it to shut off. I have checked the settings in Unity and everything looks correct. We are running Unity 4 SR1. The phones we have are 7940G

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Jaime Valencia Thu, 07/31/2008 - 07:43
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that has nothing to do with unity, you probably have replication issues.

restart the DBL services on all servers, use adminutility



if this helps, please rate

Kid Dynamite Thu, 07/31/2008 - 07:55
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What happens when you press the Call Forward All soft key? Does it flash up for a second and vanish?

This has happened randomly a couple times to me and for some reason, going into the Device profile and taking the call forward all off from there seemed to correct it?

lrowlands Thu, 07/31/2008 - 10:36
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Thats exactly what happens. I will give it a try.

Thanks to all for your suggestions!


Kid Dynamite Fri, 08/01/2008 - 08:12
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: )

...also Rob, it was def CM 4 but I don't recall exactly which one that I was working on where these problems happened.

Rob Huffman Thu, 07/31/2008 - 09:57
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Hi Liana,

Just to add a note to the good info from Jaime and Kid. Can you please provide your Callmanager Version;

Here is how to determine the exact version/build of Callmanager that you are running;

Go to

Cisco CallManager Administration Main Page (ccmadmin/main.asp)

Select - Details

You will see the following info;

Cisco CallManager System Version

Cisco CallManager Administration Version

Cisco CallManager Installation ID

I am asking because I know there is a Bug related to this issue in CCM 4.2(3) I believe.

Hope this helps!


lrowlands Thu, 07/31/2008 - 10:32
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Cisco CallManager System Version: 4.1(3)sr6a

Cisco CallManager Administration version: 4.1(0.11)

Cisco CallManager Installation ID: 4.1(3)sr6a


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