Steps which i tried.
1. I created the supervisor and assign him to one agent team.
2. Agents are added the to the supervisor.
3. I logged into the supervisor desktop, the agents are listed out.
4. The incoming calls are not landed while Supervisor in Not Ready state.
5. The incoming calls are landed while Supervisor in Ready state.
6. But once supervisor is in ready state, he unable to hearing the voice.
So How to restrict the incoming calls at supervisor desktop?