EOS/EOL and PSIRT Reports can't contact Cisco.com

Answered Question
Jul 31st, 2008

EOS/EOL fails to authenticate with Cisco.com when AAA mode is TACACS, it works when AAA mode is local.

PSIRT doesn't authenticate with Cisco.com in either mode.

Is there a work around or will these problems be fixed in 3.1.?

Thanks

I have this problem too.
0 votes
Correct Answer by Joe Clarke about 8 years 4 months ago

I have filed CSCsr78184 to track this issue. A patch can be made available by contacting the TAC. Have your engineer contact me directly.

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Joe Clarke Thu, 07/31/2008 - 08:56

I haven't seen this problem before. What is the exact error you're getting?

alukes Thu, 07/31/2008 - 09:32

on both when I look at the job details it says

authorization failure for ciscoworks.

I use my own username/password when I start the job.

Joe Clarke Thu, 07/31/2008 - 09:41

Actually, it looks like this may be my bug, CSCsm77700. The bug was originally filed for inventory reports, but the error is consistent, and the code looks to be the same. This bug is fixed in RME 4.2, and a patch is available from the TAC for RME 4.1.1.

alukes Thu, 07/31/2008 - 10:13

I followed the directions in the bug notes and added a local user for the user I was logged in as. Now EOS/EOL works, PSIRT doesn't

PSIRT error

Unable to get data from Cisco.com Check Cisco.com connectivity. Try again later.

I remember I had the same error message when I tried it with Ciscoworks in local mode.

Could there be something wrong with the Cisco.com end?

alukes Mon, 08/04/2008 - 08:37

I tried it today and it is still failing the same way. Do they have some idea when it will be fixed?

Thanks

Joe Clarke Mon, 08/04/2008 - 08:57

Developers are looking into the problem. It's still failing for me as well.

Correct Answer
Joe Clarke Tue, 08/05/2008 - 09:53

I have filed CSCsr78184 to track this issue. A patch can be made available by contacting the TAC. Have your engineer contact me directly.

alukes Wed, 08/06/2008 - 13:55

Thanks for staying on top of this. I will open a TAC case as soon as my contract becomes active in my profile.

alukes Tue, 08/19/2008 - 13:37

FYI I loaded the patch and the first time it took about 20 minutes to run. The second time it took under two minutes, so my guess is that the software had to do some setup or load something the first time and didn't have after that.

It works great. Thanks for your follow up on this.

TAC case number: 609285465

Patch name

3499351_7X_AkT_PA2__PSIRTXMLParser.class

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