Restricting the Incoming calls landing at Supervisor Desktop when superviso

Unanswered Question
Jul 31st, 2008

As our earlier conversation, If i remove the supervisor from the agent skill group, agent lists are not displayed on the supervisor desktop.

I have this problem too.
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david.macias Thu, 07/31/2008 - 09:58

Are you only removing the sup from the skill group and not the team? if the sup is part of the team then he/she should be able to see everyone on his team. One more thing, if there is some skill which his/her agents do not have she will not see stats for that skill.



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