I have a requirement to provide CAD agents with a screen pop that includes digits entered by the caller.
I've done basic IPCC scripting and am looking for high level tips on how to go about doing this.
Basic screenpop for all agents using your default layout, in Desktop Adminstrator add the Caller Entered Digits field and apply. Then go to your script and use the Set Enterprise Info step to send CED data to CAD. I've attached a couple of screenshots of a sample script and the CAD interface when you have CED display in the Enterprise Data window. Hope this helps. Please refer to the CRS Scripting and Dev guides Volume 2, Step Reference to get more information on the Get Enterprise Info and Set Enterprise Info steps.