Hossain Ahmed A... Fri, 08/01/2008 - 01:52

From CCM Browser go to

Service>Cisco Unified Attendant Console>Pilot point

Configure a pilot point. Then go to hunt group and give the partion and DN of the receptionist who receives the call. Then create an attendant console user. And activate the attendant console Server.


Now form install plugin download the attendant console and install it to the receptionist's PC. Through Attendant Console user he/she will able to login and perform all the AA activity.

huydien3384 Fri, 08/22/2008 - 06:42

It's just Attendant Console feature. I think he want to use Auto Attendant to play a greating such as "welcome to ABC company, please ...." or somethings more advance.

Any suggestion?

webstd.design Fri, 08/22/2008 - 08:58

Yes, I want to play greating and the user can dial additional internal number to call somebody in the company?


Can I realize this feature only with UCCM?

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