I am a newbie with Cisco Unity, now I'm playing with Public distribution list. In the "Profile" of a PDL, I see that there's a field called Extension. Could anyone explain the meaning of this field and how to configure this field?
Create a CTI route point "WXYZ" configured CFwdAll to Voicemail. Create a Callhandler "XYZ_PDL" and assign it 'WXYZ' as an extension. Configure this
callhandler to take messages for PDL.