We're planning a deployment of UCCX5. Our users will have two phone lines: personal and call center. (7945 phones)
For our supervisors, they need the ability to listen in/barge in on calls. Does that require an additional line (programmable line key) on the phone? Since they already have two, would that require moving to the 7965 so we get 6 PLKs?
I have not touched express in many years, but I've used CAD pretty a lot with enterprise. First, yes, monitor is through PC speakers, but barge and intercept goes to the physical phone. there is no whisper though, so the supervisor can not coach without the customer hearing both parties.