CME B-ACD Queue Question

Unanswered Question
Aug 1st, 2008

Finally have my B-ACD working close to the way the customer will like it to work, but there is a little wrinkle is the way it is working.

It look like if a call goes into a queue and it happens that there are no agents logged in when they get there, the system will immediately take the Voice-mail exit path.

Is there any way to keep it from going there until we get to the max retry timer?

Using app-b-acd-2.1.2.2 code.

Thanks.

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Chris Deren Fri, 08/01/2008 - 15:49

This works as designed, so your only solution would be to change the TCL script.

Chris

Actions

This Discussion