CME B-ACD Queue Question

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Aug 1st, 2008
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Finally have my B-ACD working close to the way the customer will like it to work, but there is a little wrinkle is the way it is working.


It look like if a call goes into a queue and it happens that there are no agents logged in when they get there, the system will immediately take the Voice-mail exit path.

Is there any way to keep it from going there until we get to the max retry timer?

Using app-b-acd-2.1.2.2 code.


Thanks.

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Chris Deren Fri, 08/01/2008 - 15:49
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This works as designed, so your only solution would be to change the TCL script.


Chris

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