Finally have my B-ACD working close to the way the customer will like it to work, but there is a little wrinkle is the way it is working.

It look like if a call goes into a queue and it happens that there are no agents logged in when they get there, the system will immediately take the Voice-mail exit path.

Is there any way to keep it from going there until we get to the max retry timer?

Using app-b-acd-2.1.2.2 code.

Thanks.