CUCM Attendant Console

Unanswered Question
Aug 1st, 2008

Hi All,

I am using CUCM 6.1. I am trying to use attendant console and I have followed up all steps. But in Pilot Point configuration page it shows "registration unknow" . Also when I login to attendant console application, it is not showing line available to receive and make a call.

any suggestion would be very appreciated.



I have this problem too.
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alex goshtaei Fri, 08/01/2008 - 15:10

AC version is 6.1(0_c)

only there is one server

only one device pool

I followed the same doc

I restarted AC service as well as pilotpoint

Still it is not working

Jaime Valencia Fri, 08/01/2008 - 16:05

u sure the pilot point and the devices are associated to the user??



if this helps, please rate

alex goshtaei Fri, 08/01/2008 - 16:07

we have three users:

1- In the AC menu there is "attendant console" user, which only has username and password

2- application user: which I created "ac" user

3- end user

which user should I add pilot point and device to it?

very appreciate


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