08-01-2008 02:37 PM - edited 03-15-2019 12:22 PM
Hi All,
I am using CUCM 6.1. I am trying to use attendant console and I have followed up all steps. But in Pilot Point configuration page it shows "registration unknow" . Also when I login to attendant console application, it is not showing line available to receive and make a call.
any suggestion would be very appreciated.
thanks
Alex
08-01-2008 02:49 PM
Which exact version of AC?
How many servers?
If you change the Device Pool?
Make sure doc guide has been followed
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf
Restarting AC service helps?
All PilotPoints?
If needed open tac case for investigation
08-01-2008 03:10 PM
AC version is 6.1(0_c)
only there is one server
only one device pool
I followed the same doc
I restarted AC service as well as pilotpoint
Still it is not working
08-01-2008 04:05 PM
u sure the pilot point and the devices are associated to the user??
HTH
javalenc
if this helps, please rate
08-01-2008 04:07 PM
we have three users:
1- In the AC menu there is "attendant console" user, which only has username and password
2- application user: which I created "ac" user
3- end user
which user should I add pilot point and device to it?
very appreciate
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: