CUCM Attendant Console

alex goshtaei · ‎08-01-2008

Hi All,

I am using CUCM 6.1. I am trying to use attendant console and I have followed up all steps. But in Pilot Point configuration page it shows "registration unknow" . Also when I login to attendant console application, it is not showing line available to receive and make a call.

any suggestion would be very appreciated.

thanks

Alex

gogasca · ‎08-01-2008

Which exact version of AC?

How many servers?

If you change the Device Pool?

Make sure doc guide has been followed

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf

Restarting AC service helps?

All PilotPoints?

If needed open tac case for investigation

alex goshtaei · ‎08-01-2008

AC version is 6.1(0_c)

only there is one server

only one device pool

I followed the same doc

I restarted AC service as well as pilotpoint

Still it is not working

Jaime Valencia · ‎08-01-2008

u sure the pilot point and the devices are associated to the user??

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

alex goshtaei · ‎08-01-2008

we have three users:

1- In the AC menu there is "attendant console" user, which only has username and password

2- application user: which I created "ac" user

3- end user

which user should I add pilot point and device to it?

very appreciate