ACS Remote Agent in 64Bit OS

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Aug 2nd, 2008
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Hi,


Has anyone try to install ACS Remote Agent in Windows server 64Bit Version. And, Are there any document stating it can be install in 64Bit OS.


Thank you

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Jagdeep Gambhir Sat, 08/02/2008 - 06:12
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Hi,

That is not supported as of now.



Regards,

~JG

ramarao Sat, 08/02/2008 - 07:06
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Hi JG,


Are there any document or links from Cisco that says it not supported.


Thank you

Jagdeep Gambhir Sat, 08/02/2008 - 07:13
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Rama,

Couldn't find any. Take like this "what ever is not listed in the document" is not supported.




Regards,

~JG

krishanmistry Mon, 08/04/2008 - 01:50
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Guys


We have encountered the same issue where authentication would fail with an error message of "Internal Error".


Cisco need to caveat this in the Installation document.


Many Thanks

ramarao Mon, 08/04/2008 - 04:04
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Hi Krishan,


Is the error message from ACS failed authentication reports.


Is it affected for all users or only certain users.


Thnak you

krishanmistry Mon, 08/04/2008 - 04:26
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Hi Ramarao


Yeah the error message is on the ACS SE under failed authentication,


Unfortunately it effects all users from being authenticated.


The strange thing is you able to install the Remote agent on 64bit windows and synchronise it with ACS SE,you would have thought the remote agent would carry out a OS check during installation.


Regards,

ramarao Mon, 08/04/2008 - 06:36
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Hi Krishan,


Thanks for the update, BTW what version do you test?


Does the server need to be rebooted after the installation?


Thank you

Regards


krishanmistry Mon, 08/04/2008 - 08:31
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we tested with v4.2 and unfortunately the DC's that we installed the remote agent had to be rebooted. In all honesty we did not try using the remote agent before rebooting, as we followed the installation guide.


regards,

Jagdeep Gambhir Mon, 08/04/2008 - 09:30
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Hi Krish,

Do you mean that you were able to make remote agent work on 64 bit OS ?



Regards,

~JG

krishanmistry Mon, 08/04/2008 - 09:35
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No, it actually took me a day of trouble shooting ACS before finding out that the remote agent wasn't supported on 64bit.



ramarao Mon, 08/04/2008 - 20:01
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Hi Krishan,


Many thanks for the update.



rajesh.kumar Fri, 07/09/2010 - 09:23
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Do you have any Cisco link saying CSACS remote agent dont support  2008 R2 64bit OS

sarmohan Tue, 08/05/2008 - 03:21
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Hi All,

We didn't test ACS applications and remote agent on 64 bit servers. Therefore this platform is not supported as of now.

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