I am a new to IPCCX 6.0 scripting tool.Can somebody help me to understand how the skill assignment in the IVR is done(using which CRS script editor function?)
I have one CSQ, where each agent will have all the skills, but with different skill weights.
how the script has to be coded(Using what function in the IVR scripting) , so that when the customer presses 0 to reach agent, the call hunts for the agent with correct skill set from the CSQ, and gets connected. I am using Select resource, with Routing target as CSQ.
Something is mis-configured, reserved means that the phone is ringing, if it is not it could be either CM configuration or IPCC scripting error. Ensure that the CSS assigned to the cti ports as well as the calling device has access to the agent's line parition.