call fowarding delay

jbingham · ‎08-04-2008

We are coming off of an Avaya Definity G3 switch onto a new UCM 6.1 system. Something those users have come to need and want is a call forward delay. They like the calls to ring x amount of times at their desk before it is forwarded off. I have seen inside of UCM an option for a call forward delay - but with testing it does not do what I think it should. I have been able to create one off hunt groups to do this but think there should be a better way. Thoughts and help?

Rob Huffman · ‎08-04-2008

Hi Jeff,

This is where Call Forward No Answer comes into play. The call will ring for "x" number of seconds before Forwarding to a pre-defined number (like VM). The default is 12 seconds I believe but can be set on a line by line basis.

Hope this helps! or maybe I'm way off base :)

Rob