signature update issue(s)?

Unanswered Question
Aug 4th, 2008
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hi all -


i have recently switched CSM servers and admin users and have had to re-configure all the settings (proxy, mail, auto download, etc.). i have verified all of those settings are correct several times now, just to be sure. :)


the issue i'm having is that i can check for updates, it shows available updates, but when i attempt to download i get the message:


[snip long list of updates]

Start downloading files from server .....

Downloading file: IPS-CS-MGR-4360-K9-5.1.5-E1.zip.....

Unable to retried file [filename] from server. Operation aborted.


and that's it. it used to download signature updates no problem. it's showing latest downloaded of:

IPS-CS-MGR-sig-S341-req-E2.zip


and latest available of:

IPS-CS-MGR-sig-S349-req-E2.zip


but will not download.


help file says:

"If you are using Cisco.com and experience a download failure, double-check the user account to ensure it has the required permissions for downloading strong encryption software"


i just verified that i can manually download the latest sig file without issue.


can anyone help shed some light on what i'm missing? or at least log location so i can see what the server is doing/failing on? thanks!



CSM 3.2.1, Build: 17913


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claytong01 Tue, 08/05/2008 - 06:08
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just had a thought - could this possibly be directory permissions related? meaning, i don't have permissions to write to the download directory (not sure what that is, btw)?


thoughts?

GrumpyBear Wed, 08/20/2008 - 11:29
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Do you need to import the SSL certificate from Cisco CCO?

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