signature update issue(s)?

Unanswered Question
Aug 4th, 2008
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hi all -

i have recently switched CSM servers and admin users and have had to re-configure all the settings (proxy, mail, auto download, etc.). i have verified all of those settings are correct several times now, just to be sure. :)

the issue i'm having is that i can check for updates, it shows available updates, but when i attempt to download i get the message:

[snip long list of updates]

Start downloading files from server .....

Downloading file:

Unable to retried file [filename] from server. Operation aborted.

and that's it. it used to download signature updates no problem. it's showing latest downloaded of:

and latest available of:

but will not download.

help file says:

"If you are using and experience a download failure, double-check the user account to ensure it has the required permissions for downloading strong encryption software"

i just verified that i can manually download the latest sig file without issue.

can anyone help shed some light on what i'm missing? or at least log location so i can see what the server is doing/failing on? thanks!

CSM 3.2.1, Build: 17913

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claytong01 Tue, 08/05/2008 - 06:08
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just had a thought - could this possibly be directory permissions related? meaning, i don't have permissions to write to the download directory (not sure what that is, btw)?


GrumpyBear Wed, 08/20/2008 - 11:29
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Do you need to import the SSL certificate from Cisco CCO?


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