08-04-2008 09:24 AM - edited 03-18-2019 09:25 PM
I have B-ACD on CME
BUT
when i call it ,i got fast busy or call terminated.
Also i got the following message:
*Aug 3 14:17:46.879: %IVR-6-APP_INFO: TCL B-ACD: >>> B-ACD Service Started <<<
My conf is:
application
service queue flash:app-b-acd-2.1.0.0.tcl
param queue-len 10
param aa-hunt1 1111
param aa-hunt2 2222
param number-of-hunt-grps 2
!
service aa flash:app-b-acd-aa-2.1.0.0.tcl
param number-of-hunt-grps 2
param handoff-string aa
param dial-by-extension-option 4
param max-time-vm-retry 2
param aa-pilot 9000
param max-extension-length 4
param second-greeting-time 10
param welcome-prompt _bacd_welcome.au
param call-retry-timer 5
param max-time-call-retry 50
param voice-mail 2020
param service-name queue
!
dial-peer voice 3 voip
service aa
incoming called-number 9000
codec g711ulaw
What is the problem?
08-04-2008 09:43 AM
You need to include all parameters under aa service, add these:
paramspace english index 1
paramspace english language en
paramspace english location flash:
Also, ensure you have the files in flash.
HTH,
Chris
08-04-2008 10:02 AM
Thx Chris,
it seems that my eyes cheats me.I should go to sleep ;)
08-27-2008 10:25 AM
And, the dial-peer 9000 may not be up.
Try to add these below to your dial-peer:
dial-peer voice 3 voip
service aa
incoming called-number 9000
codec g711ulaw
destination-pattern 9000
session target ipv4:x.x.x.x <-- Your rtr ip
And you can verify this dial-peer status runing this cmd:
# show dial-peer voice summary
B-ACD is quite tricky and took me quite a while to twick it and get it up running. No mature document about it.
I figured out, the keys are: dial-peer need to be up with G711 code, mandatory param parameters need to be there.
Pls rate if help
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