How to delete voice messages

Answered Question
Aug 5th, 2008
User Badges:

HI.

I need to delete all voice messages in a voice box. I deleted all items in Inbox folder for the user but ip phone still show "you have new voice messages" message.

I use Unity 4.0

Correct Answer by Rob Huffman about 8 years 9 months ago

Hi Rafael,


To remove the on screen message "you have new voice messages" just dial the MWI-Off directory number from the phone itself.


In CCM look up the MW-Off number (Feature>Voicemail>Message Waiting>Directory Number>Message Waiting Indicator Off )


This will be a Directory Number like perhaps 2600. Go to the phone, press the Line button, dial 2600 and the MWI Lamp/Icon and Message will turn off.


Hope this helps!

Rob

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Rob Huffman Tue, 08/05/2008 - 04:34
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Rafael,


To remove the on screen message "you have new voice messages" just dial the MWI-Off directory number from the phone itself.


In CCM look up the MW-Off number (Feature>Voicemail>Message Waiting>Directory Number>Message Waiting Indicator Off )


This will be a Directory Number like perhaps 2600. Go to the phone, press the Line button, dial 2600 and the MWI Lamp/Icon and Message will turn off.


Hope this helps!

Rob

Actions

This Discussion