CCM 5, CUE, CTI Route Point Uknown state

Unanswered Question
Aug 5th, 2008
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Hi, gurus! Need your help in integrating CCM w CUE.

I have CCM v. 5.1 and AIM-CUE with 25 mailboxes ccm lisence. I used this document

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml#maintask1


for configuration. I created JTAPI user on CCM an CUE, made 6 CTI Ports and synced CUE and CCM, so they became registered.


Then I created CTI RP on CCM, assosiated it with jtapi user, but.. CTI RP is still in Unknown state. What should I do to fix it?


PS: Voice mail profile has directory number 777, and 777 is the dir number of CTI RP, is it correct?

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