Hi, gurus! Need your help in integrating CCM w CUE.
I have CCM v. 5.1 and AIM-CUE with 25 mailboxes ccm lisence. I used this document
for configuration. I created JTAPI user on CCM an CUE, made 6 CTI Ports and synced CUE and CCM, so they became registered.
Then I created CTI RP on CCM, assosiated it with jtapi user, but.. CTI RP is still in Unknown state. What should I do to fix it?
PS: Voice mail profile has directory number 777, and 777 is the dir number of CTI RP, is it correct?