I have to configure a ACD group number, where on being dialled the call should hunt for the individual
members.If if all the members are busy, call should route to the voicemail.
I believe ACD group number will be hunt pilot which I nedd to create.The individual numbers already have DID numbers as first line,
the user wants the second line on phone to be member of ACD group.Do I need to assign a dummy DN
different from the DID extn for the second/ACD.
In the setup, the unity system is unified messaging tied to lotus notes as the message store.
How about the voicemail, can make the existing iptel unity voice mail profile as the second member of
the hunt list.
How the voice mail will be delivered to the users, will the MWI be on all the users member of ACD group.
Will the voicemail also hunt for all the members to be delivered?To whom it will get delivered?