IPCC Supervisor Desktop

Unanswered Question

I have installed the supervisor desktop on a pc windows xp sp2 all firewalls disabled and installed the desktop agent in citrix. When the supervisor opens the app he can only see 1 agent logged in when there are 10 logged in taking call. After a couple of seconds a second agent will show up and disappear what is the cause for this and also the fix? HELP!

I have this problem too.
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david.macias Tue, 08/05/2008 - 07:26

Are all agents using Citrix including the supervisor? If I remember correctly from the CAD documentation, there are some special considerations which need to be followed when using Citrix. Check the documentation on that. Also, this assumes that this supervisor is part of the agent team all 10 agents below to... right?

david

JoeMattia Tue, 01/05/2010 - 07:50

If you haven't already, you'll need to run the PostInstall.exe from C:\Program Files\Cisco\Desktop\bin on the Citrix server where CAD is installed.

At the last screen there will be a question asking if it is installed on Citrix (or Terminal Services). Once you choose yes and save, the agents should start appearing in the Supervisor desktop again.

We've run into this problem a few times already, and once that was done, all agents running CAD via Citrix or Terminal Services showed up in the CSD.

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