Solved: CME hunt help

Kenneth Mohammed · ‎08-05-2008

Hello All,

I have a customer running CME 4.1(0) and IOS 12.4(15)T3. They have their main number as 8500. They want 8500 to ring on 3 phones simultaneously. If one person is on 8500, on the subsequent incoming call to 8500, they want the other 2 phones to ring simultaneously, etc. However, with my config, the first call to 8500 works fine, any subsequent calls to 8500 rings only on the phone that is already engaged, as opposed to ringing the other 2 available phones. Below are the relevant portions of my config:

ephone-dn 13 dual-line

number 8500

name Main Number

description Main Number

call-forward busy 5000

call-forward noan 5000

no huntstop

ephone-dn 14 dual-line

number 8502

description Front Desk

huntstop channel

ephone-dn 25 dual-line

number 8501

description Front Desk

name Front Desk

huntstop channel

ephone-dn 32

number 8503

name Front Desk

description Front Desk

huntstop channel

ephone 14

mac-address xxxx.xxxx.xxxx

button 1:13 2:14

ephone 25

mac-address xxxx.xxxx.xxxx

button 1:13 2:25

ephone 32

mac-address xxxx.xxxx.xxxx

button 1:13 2:32

ephone-hunt 1 peer

pilot 8500

list 8503, 8501, 8502

final 5000

timeout 10, 10, 10

statistics collect

Whats wrong with this picture? As always, any help provided is greatly appreciated.

Thanks in advance,

Rob Huffman · ‎08-05-2008

Hi Kenneth,

It's weird but this is the actual design;

Shared Dual Lines

The Cisco Unified CME call-handling model allows only the active ephone of shared dual line DN to receive additional calls. That is, if an ephone is active on a call on a shared DN, other ephones with the same DN will see the DN in use. If a second call is made to the dual-line DN, that call is only presented to the active ephone. The other ephone does not receive any indication of the second call.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/tsp/2.0/developer/guide/tspdev/tspdvovr.html#wp1040490

There is a good example of Overlays in this thread;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbeb27e/2#selected_message

And from Paul @ Cisco;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbef1a5/2#selected_message

I hope this helps!

Rob

View solution in original post

Justin Brenton · ‎08-05-2008

...

Rob Huffman · ‎08-05-2008

Hi Kenneth,

It's weird but this is the actual design;

Shared Dual Lines

The Cisco Unified CME call-handling model allows only the active ephone of shared dual line DN to receive additional calls. That is, if an ephone is active on a call on a shared DN, other ephones with the same DN will see the DN in use. If a second call is made to the dual-line DN, that call is only presented to the active ephone. The other ephone does not receive any indication of the second call.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/tsp/2.0/developer/guide/tspdev/tspdvovr.html#wp1040490

There is a good example of Overlays in this thread;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbeb27e/2#selected_message

And from Paul @ Cisco;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbef1a5/2#selected_message

I hope this helps!

Rob

tim.giles · ‎08-05-2008

Hi,

I've amended your config to make it easier. Basically, like Rob said, it's better to create the additional DN's and add the overlays onto the ephone's.

Remember the "no huntstop" after the DN's...

ephone-dn 14 dual-line

number 8502

description Front Desk

huntstop channel

ephone-dn 25 dual-line

number 8501

description Front Desk

name Front Desk

huntstop channel

ephone-dn 32

number 8503

name Front Desk

description Front Desk

huntstop channel

ephone-dn 33

number 8500

name Hunt Group XY

Description XY

no huntstop

ephone-dn 34

number 8500

name Hunt Group XY

Description XY

no huntstop

ephone-dn 35

number 8500

name Hunt Group XY

Description XY

no huntstop

ephone 14

mac-address xxxx.xxxx.xxxx

button 1:14,33,34,35

ephone 25

mac-address xxxx.xxxx.xxxx

button 1:25,33,34,35

ephone 32

mac-address xxxx.xxxx.xxxx

button 1:32,33,34,35

ephone-hunt 1 peer

pilot 8500

list 8503, 8501, 8502

final 5000

timeout 10, 10, 10

statistics collect

Please rate post.....

Kenneth Mohammed · ‎08-05-2008

Rob,

I owe you this week's paycheck buddy!! Thanks, I've implemented the solution provided in the links you provided and it appears to be working to the customer's satisfaction.

Tim,

I decided to do away with the hunt group and just made overlay shared-dn's, and all appears to be working. However, 5 points for you for taking the time out to assist.

Rob Huffman · ‎08-05-2008

Hi Kenneth,

You are most welcome buddy! How about a "cold beer" together instead? Now that sounds like a plan ;-)

Take care,

Rob