I'm attempting to get some information about which Agent handled specific calls in the IPCC database. I'm specifically looking in the Termination_Call_Detail view. According to the Schema document the following fields should tell me which Agent(s) are associated with a given call...
The problem I'm having is that these fields are always NULL and don't ever seem to have information in them. Is there a setting in the CM that will keep this information from being set? I'd really like to be able to determine which Agent handled which call without having to set a custom variable to do so. Especially since it looks like there are fields already set up for this.
Any help would be appreciated.