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Agent not being set in Termination Call Detail view.

aecooper71
Level 1
Level 1

‎08-05-2008 07:17 AM - edited ‎03-15-2019 12:25 PM

I'm attempting to get some information about which Agent handled specific calls in the IPCC database. I'm specifically looking in the Termination_Call_Detail view. According to the Schema document the following fields should tell me which Agent(s) are associated with a given call...

AgentSkillTargetID

SourceAgentSkillTargetID

The problem I'm having is that these fields are always NULL and don't ever seem to have information in them. Is there a setting in the CM that will keep this information from being set? I'd really like to be able to determine which Agent handled which call without having to set a custom variable to do so. Especially since it looks like there are fields already set up for this.

Any help would be appreciated.

Andrew

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mchin345
Level 6
Level 6

‎08-11-2008 07:55 AM

Use this handbook.(Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(2) (Updated, September 12, 2007) )

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schemadoc

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