I'm configuring IPMA in a CCM 5.1.3.
Everything works fine but the buttom TransferToVM doesn't work at IPMA Console. Neither from the IP Phone.
This is the error in the log of the console:
Received a new call: SEP003094C267DB:3:52951117 on Line :85000
ACProxyLine: adding a new call to the proxy line: 85000Pt-General-InternosSEP003094C267DB
Sending an Transfer to Voice Mail request to the server for managerID :Gerente1 and callID: SEP003094C267DB:3:52951117
ResponseList : Adding an element to the response list
responseClassExpected: class com.cisco.ma.service.client.protocol.TransferToVoiceMailResponse
ServerConnect: Sending a message/request to MA Service
ServerConnect : Received a message from the server
ERROR!! ResponseList: FailureResponse
ERROR!! sequenceNumber: 15
ERROR!! resultCode: 6
ERROR!! description: vmbox number not configured
any help? thanks in advance
The messages seem to pertain to the proxy line. Is the new VMProfile also assigned to the proxy line on the assistant's phone? You want to make sure that it is.
If after assigning the VMProfile to the proxy line and resetting the Tomcat service you still have the issue, could you set the trace level to detail for IPMA and collect using RTMT? Then post the log file here.