Doubt with IVR use in H323 networks

Unanswered Question
Aug 5th, 2008
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Hello:


I have not many experience implementing videoconference solutions so I have one doubt with the possibilities of a IVR


Can I use the IVR to route incoming calls to video terminals in a H323 network? Without any call manager. Some people say that yes and other say that the IVR only works for route incoming calls to conferences IDs, but not to a video terminal.


I think that the IVR is a better choose that TCS4 because TCS4 don't work many times.


What is the correct answer?


Thanks yout

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ecarabias Wed, 08/06/2008 - 02:10
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Hi Antonio!


If you have the gateway, MCU and video endpoints registered in a gatekeeper it's possible to route incoming calls to any extension.


Regards!

aherraez77 Wed, 08/06/2008 - 23:09
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Hi,


yes, I can use some methods: DID, IVR, TCS4 and default extension.


Can you confirm me that with a IVR can route calls to a extension. The true is that I have a polycom MCU with their IVR but I can only route calls to conferences.


They say me that IVR is not used for gateway calls. Is this always in a h.323 network?



Thanks you

aherraez77 Wed, 08/06/2008 - 23:09
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Hi,


yes, I can use some methods: DID, IVR, TCS4 and default extension.


Can you confirm me that with a IVR can route calls to a extension. The true is that I have a polycom MCU with their IVR but I can only route calls to conferences.


They say me that IVR is not used for gateway calls. Is this always in a h.323 network?



Thanks you

ecarabias Thu, 08/07/2008 - 00:26
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Hi!


The internal IVR of the Cisco IPVC 3527, H.323 <-> H.320 gateway, can do that if it is registered in a gatekeeper.


Regards!

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