Call Manager 4.2 & Unity 4.0 training

Answered Question
Aug 6th, 2008
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My manager wants me to get Call Manager and Unity training. I can do adds and updates to phones and voice mail. We had an engineer do initial setup but boss would like me to have more in depth knowledge. Any suggestions on good training classes and/or books?

Correct Answer by Rob Huffman about 8 years 9 months ago

Hey Mary,


Long time, hope all is well :)


I have found these books to be very useful;


Cisco CallManager Fundamentals, 2nd Edition


http://www.ciscopress.com/bookstore/product.asp?isbn=1587051923


Configuring CallManager and Unity: A Step-by-Step Guide


http://www.ciscopress.com/bookstore/product.asp?isbn=1587051966


Troubleshooting Cisco IP Telephony


http://www.ciscopress.com/bookstore/product.asp?isbn=1587050757



As for Training, Global Knowledge is always highly thought of in my peer group :)


http://www.globalknowledge.com/training/category.asp?pageid=9&catid=206&country=United+States



Hope this helps!

Rob



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Correct Answer
Rob Huffman Wed, 08/06/2008 - 05:46
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    2017 IP Telephony, Unified Communications

Hey Mary,


Long time, hope all is well :)


I have found these books to be very useful;


Cisco CallManager Fundamentals, 2nd Edition


http://www.ciscopress.com/bookstore/product.asp?isbn=1587051923


Configuring CallManager and Unity: A Step-by-Step Guide


http://www.ciscopress.com/bookstore/product.asp?isbn=1587051966


Troubleshooting Cisco IP Telephony


http://www.ciscopress.com/bookstore/product.asp?isbn=1587050757



As for Training, Global Knowledge is always highly thought of in my peer group :)


http://www.globalknowledge.com/training/category.asp?pageid=9&catid=206&country=United+States



Hope this helps!

Rob



maryclegg Thu, 08/14/2008 - 07:34
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Thanks, Rob. Exactly what I was looking for. You are the best!

Rob Huffman Fri, 08/15/2008 - 04:51
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Mary,


You are always welcome :) Thanks for your very kind words! WOW!


These studies are an ongoing journey for sure, but this is what makes it fun and interesting. I'm sorry that I missed these guides that also have some really great info for anyone getting started in IP Telephony;


Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 6.x


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/6x/callpros.html#wp1043559



Cisco Unified Communications SRND Based on Cisco Unified CallManager 4.x


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/4x/42clproc.html



Hope this helps! And thanks again!

Rob


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