uc500-upgrade issue

Unanswered Question
Aug 6th, 2008
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Im doing a new post because I rate the latest post before test the solution you give me.

Also Thanks to all people is contributing with comments, but I believe that with the UC500 is a little different, UC500 only support one language at time.



I just upgrade my uc500 with the US 3.2.1 version, now Im trying to upgrade to the es-CO version, I have problems.

I issue the following three commands:

software install upgrade url

software install clean url

software install add url

I receive the following error after each command:


Error: The package contains only add-ons, which is not valid for clean-install


Language add-ons found on the system (1):

Installed SKU Name (version)


* ENU CUE Voicemail US English (

Maximum allowed language add-ons (=1) already installed.

You can use "software uninstall" to remove add-ons.


The system will be brought to offline state for a brief period

and will be brought back to online state automatically

Calculating delta.... complete.

Running Script Processor for ui_upgrade

ui_upgrade scripts executed successfully.

Retrieving calculated file change sets:

- Installed file sets...complete.

- Target file change sets...complete.

Comparing changed source and target files...complete.

Calculating upgrade work order ... complete.

Creating uninstall change sets:

complete. No added files found.

- logging added components ... complete. No removed files found.

Clearing previous downgrade files ... complete.

Uninstall change set processing complete.

No work order generated for upgrade.

The system is back in online state


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Rafael Jimenez Mon, 08/18/2008 - 08:31
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Finally the upgrade works but doing the reinstallation from the monitor and boot helper.

installing the language you want.


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