email notification not working on LMS2.6 for DFM2.0

Unanswered Question
Aug 6th, 2008

Hi have try to make it work but unable to receive any mail. I have attached the file nos.log and started the debug option.

can someone help me out?


I have this problem too.
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Anonymous (not verified) Wed, 08/06/2008 - 07:22

Joe Clarke Wed, 08/06/2008 - 08:41

You attachment didn't make it through. It would also be helpful to get your exact version of DFM.

Anonymous (not verified) Wed, 08/06/2008 - 09:56



and I have started the debug for NOS, I have attached the latest file

I'm able to receive alert via AAD but unable to get email notification. I did telnet to my smtp server onport 25 and all good.



[email protected]

and I'm unable to do a reply or to attached a file, would you have a email address so I can forward the nos.log file.


Anonymous (not verified) Wed, 08/06/2008 - 10:16

HTTP Status 404 - /eforum/servlet/null


type Status report

message /eforum/servlet/null

description The requested resource (/eforum/servlet/null) is not available.


Apache Tomcat/5.5.12

Anonymous (not verified) Wed, 08/06/2008 - 10:23

Anonymous (not verified) Wed, 08/06/2008 - 12:00

To jclarke

please login to the ftp server and you will see 2 files. The nos.log and word document with all the info you requested.

username: cisco_tac

password: banq567=



Joe Clarke Wed, 08/06/2008 - 12:51

You email configuration is not correct. DFM is trying to send email, but the SMTP server is most likely rejecting the mail. Start a sniffer trace filtering on tcp/25 traffic to your SMTP server. Generate a event which will trigger a notification. Check the trace for errors.

Anonymous (not verified) Thu, 08/07/2008 - 10:06
Joe Clarke Thu, 08/07/2008 - 10:31

I really need to see the sniffer trace at this point. No additional logs will provide the details I need.

Anonymous (not verified) Thu, 08/07/2008 - 10:57

So if I understand correctly, you need a sniffer trace from the ciscoworks outgoing interface or a sniffer trace from the incomming/outgoing interfaqce of the smtp server?




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