Created an Incedent at Vue Test Center

Unanswered Question
Aug 6th, 2008

Today I went and took my ICND II test. After I finished the test, I clicked through to the last screen that says all test meterial are copywrited, click done to continue. I clicked on the done button several times and nothing happen. I waited a couple of minutes to see if the system was just slow. After nothing happen I hit hit he D key, which was shown as a option. The screen then popped up an error message about an illegal action had stopped the program. I went out to the lady in the front office and had her take a look at it. She was new and had no experience with this error. Also, the finial score was not printed out at the front desk. She then called another person, who was coming into work later. While this was going on I went to the rest room, then went and got a soda, then walked out to my car and got my cell phone so I could contact work on why I was going to be later then I had figured. The front office person was talking with the help on the phone I walked back into the test room (this was now about 20 minutes after I had finished the test), there was no one in the test room, I had been the only test subject. I used my cell phone to take a picture of the error message, because I was afraid that after it was rebooted someone would say that the message said that I had done something illegal to cause the hang up. The test had finished, this error was after the test had closed.

Now Vue will not give me my score, saying there is an "incedent" because I took a picture of the error message screen.

Any thoughts on this? It appears I am out the money, and the test.

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jim_berlow Thu, 08/07/2008 - 12:07

This is a really bad situation. Even though you used a camera to take a picture of an error message, you broke Cisco's testing conduct by bringing the camera into the testing room. When you sign into the testing room, Vue tells you to contact them at the front desk if you encounter any difficulty with the computer systems. Cisco may decide to permanently ban you from their certification in this circumstance.

I would wait and see what happens. Then you are down to pleading your case with Cisco and / or VUE to reinstate you. I must warn you, though, I have never heard of anyone being reinstated for any reason.

Good luck with this - I think you are going to need it.


chull6509 Thu, 08/07/2008 - 12:34

I was given no instructions before I went in. I was not informed to contact the front desk if there was a problem. I had left my cell in my car. When I was finished I had to hunt down the Vue person (who, according to the Vue site, is susposed to escort me from the testing room), who was not at the front desk. After I was done, I was not given anything by the testing center. I took the test "closed book" as the instuctions on the web site state. It was well after the end of the test that I took a picture of the error message, before it was going to be rebooted. It was not a picture of the test, just of an error message on a windows PC.

m.tieder Fri, 08/22/2008 - 14:46

I can understand your frustration with Vue and the test centers approved by them. I'm not sure there is much that can be done because Cisco has made them the only company for testing.

I had an issue where it took over 3 weeks to get setup to take the exam. I bugged them every day with no luck.

I'm really sorry that you have suffered. I could suggest the BBB; howver, I doubt they are members.


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