some of our collauges are prone to mute there deskphones, and they just wait for the call to be forwarded to the next person in the hunt group, hoping someone else would answer it. is there any way to disable the volume adjusting buttons, or set the ringing volume to a constant level? thanks in advance!
Here is a way of preventing specific users from changing the Ring Volume;
Users are unable to change the Ring Volume/ and Ring Type if you disable the Settings Access parameter on the Phone configuration page. Complete these steps:
From the Cisco CallManager Administration page, choose Device > Phone, and click the phone for which you want to prevent a ring type change.
Choose Disabled for the Settings Access parameter under the Product Specific Configuration section.
When Settings Access is enabled, you can change the phone network configuration, ring type, and volume on the phone. When you disable Settings Access, the Settings button is completely disabled and no options appear when you press the button. Also, you cannot adjust the **ringer volume or save any volume settings. The option Restricted is available in Cisco CallManager version 4.1(3) and later. When you change Settings Access to Restricted, you can only access User Preferences and volume settings. By default, Settings Access is enabled.
From this doc;
Hope this helps!