Number of Calls Going to Voicemail

Unanswered Question
Aug 7th, 2008

I have been asked by a manager to generate a report detailing the number of calls that reach voicemail for an extension. He is not necessarily looking for the number of voicemails left, just the number of calls that to unanswered and get forwarded to the VM box for this extension. Can this info be obtained from the CDR records? Can I run a report that would give me the following info '## number of calls to extension X have been transferred to our voicemail pilot number Y'?

We are currently running CM 6.1.2 with Unity 5.0. Thanking you in advance.

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espereir Thu, 08/07/2008 - 13:24

Hello Paul,

You can use the Unity reports, the Subscriber Message Activity report will show you how many calls got to one subscriber extension.

That is part of the Unity SAWeb menu, when the report is done, it will be stored in a shared folder: \\127.0.0.1\Reports

Hope this helps!

paul_romsos Fri, 08/08/2008 - 04:33

Thank you for the info.

Will this report just show me the actual number of vm's left for the subscriber or the number of calls that came into a subscriber's mailbox? I'm looking to see how many calls made to extension 1234 got transferred to voice mail, regardless if they left a message or not.

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