Messages appearing in Example Administrator Mailbox

Unanswered Question
Jaime Valencia Thu, 08/07/2008 - 12:41

usually Eadmin is the recipient for error or unaddressed messages, etc. someone needs to get the messages so either you change the message recipient or just let it receive the messages and delete them every once in a while.



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Jaime Valencia Thu, 08/07/2008 - 13:08

not thru SAweb but thru PCA, but you do not need to have outlook integrated for this, did you tried it???



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ranpierce Fri, 08/08/2008 - 06:08

I would add a new recipient or two to the unaddressed dl and take eadim out. that way it will not get them.


ranpierce Fri, 08/08/2008 - 09:33

you need to have one person (preferrably your Unity administrator) be the person that gets these unadressed voicemails. If you had no one a member then they would go no where and that would not be reccomended.


please rate if the helps.

9stucker Wed, 08/13/2008 - 07:17

Another option - change the EAdmin after greeting located \Greetings with "send caller to hang up" rather then "take message" after greetings.

Ronald Spencer Wed, 08/20/2008 - 22:53


There is another possibility not yet addressed. The default owner of all call handlers is E Admin. If you don't configure the applicable call transfer options (example if the call handler is configured with hours M - F 8-5) ensure that atleast the standard and closed greeting are not configured to transfer incoming calls the the Message recipient's extension.

The next option to check would be greetings. For all active greetings, ensure that the After Greeting option is NOT set to take message.

To avoid these caveats, we normally set ownership of a call handler to a designated subscriber. That way, if any call is sent to voicemail, it is sent to the voicemail of the own of the call handler.


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