UC500 CUE Clock Unsync

saturn117 · ‎08-07-2008

Dear All,

Is it normal that the clock state is unsync in UC500-CUE?(I have only one at hand).

========

UC500-CUE# sh clock detail

12:35:41.236 NZST Fri Aug 08 2008

time zone: Pacific/Auckland

clock state: unsync

delta from reference (microsec): -14410

estimated error (microsec): 66869

time resolution (microsec): 1

clock interrupt period (microsec): 10000

time of day (sec): 1218155741

time of day (microsec): 247760

===========

Recently I have a problem of 12-hour time shift in the Voicemail messages. Messages recorded in AM is reported as in PM. NTP on both CME and CUE are correctly synced, but the clock state in CUE shows unsync.

Any reference to sync the clock?

Thanks in advance.

exonetinf1nity · ‎08-08-2008

Have you configured an NTP server within unity express?

CME Config

!

interface Loopback0

description Loopback For UnityExpress

ip address 10.10.10.2 255.255.255.252

!

interface Integrated-Service-Engine1/0

ip unnumbered Loopback0

service-module ip address 10.10.10.1 255.255.255.252

service-module ip default-gateway 10.10.10.2

no keepalive

!

ntp master

CUE Config

CUE>ntp server 10.10.10.2 prefer

saturn117 · ‎08-10-2008

Thanks to the reply.

The NTP is syncronized. The clock shows correct time and date, but the clock state still shows uncrync even after reloading.

Do you suggest a CUE upgrade?

garytayl · ‎08-08-2008

Give this a try:

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K34190140