I read most of topics about Call Recording here but could somebody clarify me few questions. So I have CUCM 6.1(2) and installation disk Cisco Unified Contact Center Express/IP IVR (that comes as CCX-50-CM-BUNDLE with license for 5 seats)
1. How to determine what version is that Standard, Enhanced, or Premium
2. Can that software, what I have, record all incoming and outgoing calls from users phone 7911 7941 7961 or 7971 (just recording without any action/additional software on user side and any notify) just once configured on server side, phones which must be recorded and thats it?
Thanks in advance