Hi, Using the night service function, can I forward a call to a mobile number by turning on the night service bell? I don't want it to call an internal DN because there won't be anyone in the office out of hours, the call will need to go the security guy's mobile phone..
Can this be done? I've looked at the night service notes but im still unclear about transferring calls externally via it.
Your interpretation is most correct here! The Night Service will not route calls to an External number but rather present a "Splash Ring" to phones that have been designated with the night-service bell (ephone-dn) command.
When an ephone-dn is marked for night-service treatment using the night-service bell (ephone-dn) , incoming calls that ring during the night-service time period on that ephone-dn send an alert indication to all IP phones that are marked to receive night-service bell notification using the night-service bell (ephone) command. The alert notification is in the form of a splash ring (not associated with any of the individual lines on the IP phone) and a visible display of the ephone-dn extension number.
The following example designates the IP phone that is being configured as a phone that will receive night-service bell notification when ephone-dns marked for night service receive incoming calls during a night-service period:
Router(config)# ephone 4
Router(config-ephone)# night-service bell
From this good doc;
If this is something like the Main # that they are trying to cover at night they will need to Call Forward All to the Mobile before they leave at the end of the day. This will not be an Automated service.
Hope this helps!