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AutoAttendant Configuration on UNIFIED-CM-6.0

mferhai
Level 1
Level 1

‎08-08-2008 07:17 AM - edited ‎03-15-2019 12:30 PM

Hello,

Could you please send me some clues on how to activate CRS in UNIFIED-CM-6.0 in order to setup/configure the AutoAttendant.

CRS software is already included in UNIFIED-CM-6.0, right?

Many Thanks

MF

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Rob Huffman
Hall of Fame
Hall of Fame

‎08-08-2008 07:25 AM

Hi Mohamed,

I always hate being the bearer of bad news but, :( this will require a seperate CRS/IPCC server. Of course this used to be able to be a built-in function using a co-resident CCM/CRS build but no longer now that CCM 5.x and 6.x are using Linux.

You are correct that the IPCC Bundle DVD does come with Communications Manager but can no longer be built "on box" but does require a standalone MCS box.

Sorry man but I hope this helps!

Rob

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mferhai
Level 1
Level 1
In response to Rob Huffman

‎08-08-2008 07:30 AM

Hello,

Many thanks for your prompt response/help.

Can IVR installation on separate server resolve the issue?

Thanks in advance

Regards

MF

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