Solved: product upgrade tool for LMS 2.6

eliaspaulos · ‎08-08-2008

we have LMS 2.6 License. the original cd has been missing. when I checked product upgrade tool per our entitlement. I can order the service release cd from 2.5 to 2.6. my question is without 2.5 cd cant use

service release 2.6 cd. how I can get the 2.5 original cd.

second on the same upgrade tool, I can order LMS 3.1 service release cd for 3.0. since we have 2.6 why is 3.1 upgrade release on my upgrade tool? is there any use 3.1 upgrade release for LMS 2.6?

thanks

Joe Clarke · ‎08-08-2008

You'll need to talk to your account team to get replacement LMS 2.5.1 CDs. That said, the service release probably includes the LMS 2.5.1 discs. I don't think we shipped the LMS 2.6 update CD by itself.

Seeing the LMS 3.1 update with a contract covering 2.6 is a mistake. Again, your account team can probably get that sorted out, but it could end up being a problem with the upgrade tool.

View solution in original post

Joe Clarke · ‎08-08-2008

You'll need to talk to your account team to get replacement LMS 2.5.1 CDs. That said, the service release probably includes the LMS 2.5.1 discs. I don't think we shipped the LMS 2.6 update CD by itself.

Seeing the LMS 3.1 update with a contract covering 2.6 is a mistake. Again, your account team can probably get that sorted out, but it could end up being a problem with the upgrade tool.

Joe Clarke · ‎08-08-2008

The upgrade tool people are now looking into the erroneous LMS 3.1 appearance. Hopefully that matter will be cleared up soon.

Joe Clarke · ‎08-08-2008

This was leftover from a test done last night. Your contract has been corrected.

dvaggalis · ‎10-21-2008

I have the same problem, lost my CD's. Did you replacement CD's and what procedure did you use.