Resetting IP 7960 phone

cjouhal · ‎08-10-2008

Hi,

I just inherited a IP 7960 (firmware pom3 04-4-00) phone that is locked and password protected.

I don't have the password but everything i have tried from Cisco directions to online hasn't worked for resetting the phone or unlocking it.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7960g_7940g/mgcp/1_0/english/user/guide/mgcpconf.html#wp1051261

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7960/admin/5_0/7900trb7.htm#wp1087381

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7960/admin/5_0/7900trb7.htm#wp1087402

I want to do an upgrade to it as it is set up for MGCP and I want to configure it for our hosted VOIP (SIP OR SCCP). Any guidance would be appreciated.

TIA,

CJ

mhering8650 · ‎08-11-2008

Unplug the power cable from the phone, and then plug in the cable again.

The phone begins its power up cycle.

Immediately press and hold # while the Headset, Mute, and Speaker buttons flash in sequence.

Release # after the Speaker button is no longer lit.

Once the 3 buttons at the bottom flash in sequence Press 123456789*0#

If you do it right it will ask if You want to keep the network cfg...

(*If you don't do it right the phone will just reset normally*)

BTW, there is no such thing as a MGCP Phone, MGCP is for Gateways, I think you are thinking of SCCP

cjouhal · ‎08-11-2008

Hi,

I tried that but each time I hold the # key while the phone powers up, after the speaker button is no longer lit- nothing flashes. The phone just boots up normally. I have tried this over a dozen times to no avail. Could this reset functionality not be available for the firmware I have?

The Status screen shows:

Application Load ID: P0M3-04-4-00

Boot Load ID: PC030300

TIA,

CJ